Body Harmonics On Demand FAQ

ACCOUNT RELATED QUSTIONS

Why can't I login?

  • Go to BHonDemand.com (this website)
  • Choose Sign In in upper right
  • Enter your email and password
  • If it doesn’t work please reset your password (this fixes most problems)

How do I cancel my subscription?

  • Go to Login and sign in with your username and password
  • If you forget your password there is a Forgot My Password link (choose this and you will receive a reset link via email)
  • Choose Dashboard in the menu
  • Select Billing the tab on the right
  • Select the button Change Plan (located below Active Plan)
  • Your plan will be highlighted and then there is a button that lets you Cancel Membership
  • You will be prompted “Are you sure?” Select “Ok” and the process is done

If I cancel my subscription (membership) does it automatically expire?

  • Your membership will stay in place until the end of your billing cycle
  • An annual membership will expire 365 days after date of purchase/activation
  • A monthly membership will expire on the calendar date of the day you purchased
  • Example: If you purchase a monthly membership on November 15 and cancel on November 30, your account  remains active and available for use until December 15

Why can’t I view videos anymore?

  • Your account may have expired
  • Login with your username and password
  • Select Dashboard from the top menu
  • Review your account information
  • Be sure that your credit card information is accurate/valid
  • If you were on a trial, double check that it has not expired. If so you may need to purchase a subscription to continue viewing videos

Why doesn’t my credit card work?

  • If Stripe (our online merchant account) rejects a credit card advise please call your bank/credit card company to verify that your card has not been compromised or that you have not reached your limit
  • Unfortunately, if a card is not accepted by our Stripe merchant account (for credit card processing) the best solution is to use an alternative card or call your bank/credit card company to look into the issue

How do I join BH on Demand?

  • Go to BHonDemand.com
  • Select Join from the top menu
  • Choose Annual or Monthly subscription
  • Enter your Email, Name and Password
  • Agree to the Terms (checkbox)
  • Fill out Billing Details

How do I enter a coupon code?

  • Go to BHonDemand.com
  • Select Join from the top menu
  • Choose Annual or Monthly
  • Enter your Email, Name and Password
  • Agree to the Terms (checkbox)
  • Fill out the Billing Details
  • On the right side you will see “Discount Code”
  • Enter code and select (apply)
  • Codes are not case sensitive
  • In some cases credit cards are required

TECHNICAL QUESTIONS

How can I download movies to watch offline?

  • On iPad, iPhone:
  • Download the Body Harmonics App in the Apple App Store; login and you can download to your device if you have an active BH On Demand account
  • On android phones and tablets:
  • Download the Body Harmonics App in Google Play; login and you can download to your device if you have an active BH On Demand account
  • As with most streaming video platforms (e.g. Netflix), it is not possible to download BH On Demand videos directly to a computer

How do I purchase and download eBooks?

  • Go to BHonDemand.com and select eBooks from the top menu
  • Select the PDF publication you would like to purchase and click on either Login (if you have an account) or Get Access Now
  • Follow the prompts
  • Once you have purchased an eBook you can download the book at any time by signing in to your account (if logged out)
  • Select the eBook you purchased
  • Look for the Resources tab and select download
  • This will open the eBook in your web browser as a new tab/window
  • Save the file to your computer or mobile device
  • NOTE: as there are too many variables for PDFs being viewed on smart devices please search online for the solution, app or PDF reader that works best for you

What platforms/technology can I view on currently?

  • PC/MAC via any web browser (e.g. Google Chrome, Safari, etc.)
  • Apple TV (search Body Harmonics in App Store; download and login)
  • iPhone (search Body Harmonics in App Store; download and login)
  • iPad (search Body Harmonics in App Store; download and login)
  • Android Phones/Tablets (search Body Harmonics in Google Play; download and login)
  • If you are interested in accessing our videos on another device (Roku, Amazon Fire TV and others) please email us at ondemand@bodyharmonics.com as it is an option if there is demand

Why does you app require a login to use?

  • Only registered users with subscriptions or paid eBooks can access the apps
  • The app does not offer anything for non-paying customers

How do I view a video?

  • Login to BHonDemand.com (this website) or use the BH On Demand app that you have downloaded to your device (iOS/Android)
  • Select your video
  • Play the video in your browser
  • Why is the sound not working?
  • Please adjust the volume settings/controls on your computer or device (all of our videos have been tested and the audio works)

Why is the video choppy or doesn’t it play?    

  • This is likely the result of your local Internet connection not working properly
  • Please contact your Internet provider to see if there is any issues with the line
  • Perhaps the wifi in your house is not as strong in some rooms as others
  • You can go to speedtest.net to check the speed of your Internet (you can run speedtest.net in different rooms to see which room is better)
  • If you are not getting above 20mbps please contact your Internet service provider and ask them to increase your speed to all you to stream videos