• Go to BHonDemand.com (note: as BHonDemand.com is a separate system that requires a unique login/account, you cannot use your Body Harmonics MINDBODY Studio, Clinic and/or Teacher Training account to sign in)

• Select Join from the top menu

• Choose Annual or Monthly subscription

• Enter your Email, Name and Password

• Agree to the Terms (checkbox)

• Fill out Billing Details 

• Go to BHonDemand.com and select “Buy Gift Cards” from the top menu, then:

• Enter YOUR email on the top of the gift card order form

• Select the monetary amount you wish for your gift card in $USD

• Enter your credit card information & press the “Buy Gift Card” button

• An email will be sent to you with the gift card redemption code which you can then forward to the recipient of your choice

• Go to our menu on BHonDemand.com and select “Buy Gift Cards” > “Redeem Gift Cards”

• Type or paste in the redemption code into the field and either create an account (if you are new to BHonDemand.com) or login to your existing BHonDemand account

• Gift-giver - When you order a BH On Demand gift card, a confirmation email is sent to you from shop@BHonDemand.com with your gift card details. Please double check your email history to find these details

• If you are unable to find your gift card confirmation email, please provide us with your contact information and details regarding your gift card to shop@BHonDemand.com and we will get back to you

• Gift recipient - Please ask the person who gave you the BH On Demand gift card to provide you details about your gift card (see “Gift-giver” instructions above)

You may purchase an account for someone else (we even have gift cards), but you may not share your Body Harmonics On Demand account/login details with others. We regularly audit our platform to ensure that this policy is observed. As an independent producer we are committed to providing you with high quality programming at a fair price, so please do not share your account with others. Thank you!

• Go to BHonDemand.com

• Select Join from the top menu

• Choose Annual or Monthly

• Enter your Email, Name and Password

• Agree to the Terms (checkbox)

• Fill out the Billing Details

• On the right side you will see “Discount Code”

• Enter code and select (apply)

• Codes are not case sensitive

• In some cases credit cards are required

• Go to BHonDemand.com (this website)

• Choose Sign In in upper right

• Enter your email and password

• If it doesn’t work, please reset your password (this fixes most problems)

• Go to Login and sign in with your username and password

• If you forgot your password, there is a Forgot My Password link (choose this and you will receive a reset link via email)

• Choose Account in the menu

• Select Billing the tab on the right

• Select the button Change Plan (located below Active Plan)

• Your plan will be highlighted and then there is a button that lets you Cancel Membership

• You will be prompted “Are you sure?” Select “Ok” and the process is done

• Your membership will stay in place until the end of your billing cycle

• An annual membership will expire 365 days after date of purchase/activation

• A monthly membership will expire on the calendar date of the day you purchased

• Example: If you purchase a monthly membership on November 15 and cancel on November 30, your account remains active and available for use until December 15

• Your account may have expired

• Login with your username and password

• Select Dashboard from the top menu

• Review your account information

• Be sure that your credit card information is accurate/valid

• If you were on a trial, double check that it has not expired. If so, you may need to purchase a subscription to continue viewing videos

• There can be technical issues that can also cause you to stop viewing videos

• You may be experiencing issues with your internet speed, which may be a result of a poor internet connection from your Internet Service Provider. You can test your internet speed using speedtest.net 

• You may have technical issues with your web browser. If so, try an alternative. For example, if you are unable to play on Chrome web browser, please try Safari web browser

• Please try viewing the videos through our apps if you are still unable to view videos using your computer: iOS, Android, Apple TV, Roku and FireTV

• If Stripe (our online merchant account) rejects a credit card, please call your bank/credit card company to verify that your card has not been compromised or that you have not reached your limit

• Unfortunately, if a card is not accepted by our Stripe merchant account (for credit card processing), the best solution is to use an alternative card or call your bank/credit card company to look into the issue

Body Harmonics On Demand is built on and operated through a third-party technology provider. Technology features may be discontinued or changed from time-to-time. Most feature changes are based on user requests and/or advances in technology. They may take some time to adjust to but are generally considered to enhance user experience. Thank you for your patience.

At Body Harmonics On Demand we want to help you move well and feel great. In order to do this, we regularly review, retire and/or refresh our digital content (i.e. videos and eBooks). The decision to remove digital content from Body Harmonics On Demand may be based on any or all of the following criteria: production quality, available rights, popularity, seasonality, advances and/or changes in teaching methodology, and to make room for fresh new content (i.e. our offerings can be limited by third-party storage capacity). We also sometimes move digital content from one category to another to improve user experience, accommodate technology restraints or leverage new features. We recommend using the search bar on our platform to search for content that you believe may have been moved. Because of the above noted reasons, Body Harmonics cannot guarantee that video titles or eBooks will always remain available on our platform and/or within a particular subscription. We apologize for any inconvenience this may cause but are happy to be able to provide you with an abundant amount of fresh content on our platform. Refreshing and/or removing content from a video streaming platform for the above noted reasons is common practice in the video streaming industry.

• The streaming video system upon which our On Demand platform is built currently restricts us to processing payments in US dollars (converted to each customer's local currency by their credit card company). This is because US currency is the most widely accepted internationally and because the technology is still in its infancy. We have asked our technology provider to allow for Canadian and other currency options and were advised that this may be possible with a future version of their system. Video streaming platforms for small, independent producers like Body Harmonics are limited so, at least for the time-being, we are required to charge in US dollars.

• Go to BHonDemand.com and select eBooks from the top menu

• Select the PDF publication you would like to purchase and click on either Login (if you have an account) or Get Access Now

• Follow the prompts

• Once you have purchased an eBook, you can download it at any time by signing in to your account (if logged out)

• Select the eBook you purchased

• Look for the Resources tab and select download

• This will open the eBook in your web browser as a new tab/window

• Save the file to your computer or mobile device

• NOTE: as there are too many variables for PDFs being viewed on smart devices. Please search online for the solution, app or PDF reader that works best for you

• Please note that videos may be downloaded via the apps and the devices noted below. Once a video has been downloaded it will remain accessible offline for 30 days after which it will be deleted and you will need to download it again.
  

• On iOS (iPad, iPhone):

• Download the Body Harmonics App in the Apple App Store; login with your Body Harmonics on Demand account and you can download to your device

• Navigate to the exercise video you wish to download and click the download button to download the video (circle icon with an arrow inside pointing down)

• Once you video is fully downloaded to the app you will see the same icon replaced with a grey checkbox indicating you have successfully downloaded that video

• To manage your downloads within iOS click on your avatar icon on the upper left of home page within the iOS app (often your first and last initials)

  • Select “Downloads” and you can delete the downloads you are finished with

  • Please note these downloads will take up storage within your iOS device so you many choose to temporarily delete some apps, music or photos if you are short on space

  • Here is a support article form Apple on managing iOS storage
    
    

• On android phones and tablets:

• Download the Body Harmonics App in Google Play; login and you can download to your device if you have an active Body Harmonics On Demand account

• Navigate to the exercise video you wish to download and click the download button to download the video (circle icon with an arrow inside pointing down)

• Once you video is fully downloaded to the app you will see the same icon replaced with a grey checkbox indicating you have successfully downloaded that video

• To manage your downloads within iOS click on your avatar icon on the upper left of home page within the Android app (often your first and last initials) 

  • Select “Downloads” and you can delete the downloads you are finished with

  • Please note these downloads will take up storage within your Android device so you many choose to temporarily delete some apps, music or photos if you are short on space

• As with most streaming video platforms (e.g. Netflix), it is not possible to download BH On Demand videos directly to a computer

• On Apple TV using Airplay or a newer television with builtin Airplay with the iOS app (iPad, iPhone):

• Download the Body Harmonics App in the Apple App Store; login with your Body Harmonics on Demand account and you can download to your device

• Provided both the iOS device and the Apple TV are connected to the same Wifi network you should be able to Airplay to your Apple TV provided your Apple TV is a 4th generation device. For more information on how to use Airplay click here

• If you have a newer smart tv and would like to see if your television is on the list of Airplay devices please click here

• By downloading the videos to your iOS device you will not be required to use internet provided you are connected to an iOS device with and are able to connect via wifi to AirPlay

• Please Note: If you are at a location with strong internet access and have an Apple TV it is much easier to download the dedicated Apple TV app from Body Harmonics available in the App Store provided you have an Apple TV that has access to the apple App Store for more information on comparability please review this support article from Apple

• PC/MAC via any web browser (e.g. Google Chrome, Safari, etc.)

• Apple TV (search Body Harmonics in App Store; download and login)

• iPhone (search Body Harmonics in App Store; download and login)

• iPad (search Body Harmonics in App Store; download and login)

• Android Phones/Tablets (search Body Harmonics in Google Play; download and login)

• Roku (search Body Harmonics in Roku Channel Store; download and login)

• Amazon Fire TV (search Body Harmonics in Amazon App Store; download and login)

• If you are interested in accessing our videos on another device, please email us at ondemand@bodyharmonics.com as it is an option if there is demand

• Only registered users with subscriptions or paid eBooks can access the apps

• The app does not offer anything for non-paying customers

• Login to BHonDemand.com (this website) or use the BH On Demand app that you have downloaded to your device (iOS, Android, Apple TV, Roku and FireTV)

• Select your video

• Play the video in your browser

• Why is the sound not working?

• Please adjust the volume settings/controls on your computer or device (all of our videos have been tested and the audio works)

• This is likely the result of your local Internet connection not working properly

• Please contact your Internet provider to see if there is any issues with the line

• Perhaps the wifi in your house is not as strong in some rooms as others

• You can go to speedtest.net to check the speed of your Internet (you can run speedtest.net in different rooms to see which room is better)

• If you are not getting above 20mbps, please contact your Internet service provider and ask them to increase your speed to all you to stream videos

Body Harmonics on Demand has a dedicated AppleTV app available within the Apple App Store which is very easy to use for instructions on how to download please watch the video below.

You can use AirPlay to watch your videos on their TV by playing from your Mac, iPad, or iPhone.

To watch videos by using AirPlay:

• Make sure your Apple TV is set-up

• Make sure your Apple device is logged on to the same WiFi network as your Apple TV

• Open the video on your Apple device and click on the AirPlay icon.

• In the pop-up that appears, select the desired TV and the video will begin playing

• For more support troubleshooting Apple AirPlay please visit https://support.apple.com/en-ca/HT204289

You can use Chromecast to watch your videos on their TV by casting from their laptop, tablet, or phone.

• Make sure Chromecast is set up on your TV

• Make sure your laptop or device is logged on to the same WiFi network as your TV

• Open the video on your laptop or device and click on the Chromecast icon.

• In the pop-up that appears, select the desired TV and cast.

Casting options when using Chromecast

1. Using the Google Chrome web browser is supported.

2. Casting from an iPhone and Android native apps is supported

3. Using an iPhone/iPad (iOS devices) web browser, either Safari or Google Chrome, it's not possible due to limitations from Apple (Airplay is supported instead)

4. Using the Android web browser and Google Chrome is supported. While it is possible to cast from other web browsers, it cannot be guaranteed

5. You can cast only to Chromecast devices or Android boxes, such as Xiaomi Mi TV.

For more support troubleshooting chromecast please visit https://support.google.com/chromecast/troubleshooter/2995236?hl=en-CA

If you do not have the option for Chromecast or Airplay, you can still watch your videos on your TV by directly connecting their laptop to the TV with an HDMI cable.

To connect a laptop to a TV with an HDMI cable:

• Locate the HDMI port on the laptop and the HDMI Port on the TV

• Connect one end of the HDMI cable to the laptop

• Connect the other end of the HDMI cable to the TV

• Using your TV remote, switch the Input to HDMI