• Go to BHonDemand.com (note: as BHonDemand.com is a separate system that requires a unique login/account, you cannot use your Body Harmonics MINDBODY Studio, Clinic and/or Teacher Training account to sign in)

• Select Join from the top menu

• Choose Annual or Monthly subscription

• Enter your Email, Name and Password

• Agree to the Terms (checkbox)

• Fill out Billing Details 

• Go to BHonDemand.com and select “Buy Gift Cards” from the top menu, then:

• Enter YOUR email on the top of the gift card order form

• Select the monetary amount you wish for your gift card in $USD

• Enter your credit card information & press the “Buy Gift Card” button

• An email will be sent to you with the gift card redemption code which you can then forward to the recipient of your choice

• Go to our menu on BHonDemand.com and select “Buy Gift Cards” > “Redeem Gift Cards”

• Type or paste in the redemption code into the field and either create an account (if you are new to BHonDemand.com) or login to your existing BHonDemand account

• Gift-giver - When you order a BH On Demand gift card, a confirmation email is sent to you from shop@BHonDemand.com with your gift card details. Please double check your email history to find these details

• If you are unable to find your gift card confirmation email, please provide us with your contact information and details regarding your gift card to shop@BHonDemand.com and we will get back to you

• Gift recipient - Please ask the person who gave you the BH On Demand gift card to provide you details about your gift card (see “Gift-giver” instructions above)

You may purchase an account for someone else (we even have gift cards), but you may not share your Body Harmonics On Demand account/login details with others. We regularly audit our platform to ensure that this policy is observed. As an independent producer we are committed to providing you with high quality programming at a fair price, so please do not share your account with others. Thank you!

• Go to BHonDemand.com

• Select Join from the top menu

• Choose Annual or Monthly

• Enter your Email, Name and Password

• Agree to the Terms (checkbox)

• Fill out the Billing Details

• On the right side you will see “Discount Code”

• Enter code and select (apply)

• Codes are not case sensitive

• In some cases credit cards are required

• Go to BHonDemand.com (this website)

• Choose Sign In in upper right

• Enter your email and password

• If it doesn’t work, please reset your password (this fixes most problems)

• Go to Login and sign in with your username and password

• If you forgot your password, there is a Forgot My Password link (choose this and you will receive a reset link via email)

• Choose Account in the menu

• Select Billing the tab on the right

• Select the button Change Plan (located below Active Plan)

• Your plan will be highlighted and then there is a button that lets you Cancel Membership

• You will be prompted “Are you sure?” Select “Ok” and the process is done

• Your membership will stay in place until the end of your billing cycle

• An annual membership will expire 365 days after date of purchase/activation

• A monthly membership will expire on the calendar date of the day you purchased

• Example: If you purchase a monthly membership on November 15 and cancel on November 30, your account remains active and available for use until December 15

• Your account may have expired

• Login with your username and password

• Select Dashboard from the top menu

• Review your account information

• Be sure that your credit card information is accurate/valid

• If you were on a trial, double check that it has not expired. If so, you may need to purchase a subscription to continue viewing videos

• There can be technical issues that can also cause you to stop viewing videos

• You may be experiencing issues with your internet speed, which may be a result of a poor internet connection from your Internet Service Provider. You can test your internet speed using speedtest.net 

• You may have technical issues with your web browser. If so, try an alternative. For example, if you are unable to play on Chrome web browser, please try Safari web browser

• Please try viewing the videos through our apps if you are still unable to view videos using your computer: iOS, Android, Apple TV, Roku and FireTV

• If Stripe (our online merchant account) rejects a credit card, please call your bank/credit card company to verify that your card has not been compromised or that you have not reached your limit

• Unfortunately, if a card is not accepted by our Stripe merchant account (for credit card processing), the best solution is to use an alternative card or call your bank/credit card company to look into the issue

Body Harmonics On Demand is built on and operated through a third-party technology provider. Technology features may be discontinued or changed from time-to-time. Most feature changes are based on user requests and/or advances in technology. They may take some time to adjust to but are generally considered to enhance user experience. Thank you for your patience.

At Body Harmonics On Demand we want to help you move well and feel great. In order to do this, we regularly review, retire and/or refresh our digital content (i.e. videos and eBooks). The decision to remove digital content from Body Harmonics On Demand may be based on any or all of the following criteria: production quality, available rights, popularity, seasonality, advances and/or changes in teaching methodology, and to make room for fresh new content (i.e. our offerings can be limited by third-party storage capacity). We also sometimes move digital content from one category to another to improve user experience, accommodate technology restraints or leverage new features. We recommend using the search bar on our platform to search for content that you believe may have been moved. Because of the above noted reasons, Body Harmonics cannot guarantee that video titles or eBooks will always remain available on our platform and/or within a particular subscription. We apologize for any inconvenience this may cause but are happy to be able to provide you with an abundant amount of fresh content on our platform. Refreshing and/or removing content from a video streaming platform for the above noted reasons is common practice in the video streaming industry.

• The streaming video system upon which our On Demand platform is built currently restricts us to processing payments in US dollars (converted to each customer's local currency by their credit card company). This is because US currency is the most widely accepted internationally and because the technology is still in its infancy. We have asked our technology provider to allow for Canadian and other currency options and were advised that this may be possible with a future version of their system. Video streaming platforms for small, independent producers like Body Harmonics are limited so, at least for the time-being, we are required to charge in US dollars.

• Please note that videos may be downloaded via the apps and the devices noted below. Once a video has been downloaded it will remain accessible offline for 30 days after which it will be deleted and you will need to download it again.

• On iPad, iPhone:

• Download the Body Harmonics App in the Apple App Store; login and you can download to your device if you have an active BH On Demand account

• On Apple TV using Airplay with iPhone or iPad:

• Download the Body Harmonics App in the Apple App Store; login and you can download to your device if you have an active BH On Demand account

• Provided both the iOS device and the Apple TV are connected to the same Wifi network you should be able to Airplay to your Apple TV provided your Apple TV is a 4th generation device. For more information on how to use Airplay click here

• On android phones and tablets:

• Download the Body Harmonics App in Google Play; login and you can download to your device if you have an active BH On Demand account

• As with most streaming video platforms (e.g. Netflix), it is not possible to download BH On Demand videos directly to a computer

• Go to BHonDemand.com and select eBooks from the top menu

• Select the PDF publication you would like to purchase and click on either Login (if you have an account) or Get Access Now

• Follow the prompts

• Once you have purchased an eBook, you can download it at any time by signing in to your account (if logged out)

• Select the eBook you purchased

• Look for the Resources tab and select download

• This will open the eBook in your web browser as a new tab/window

• Save the file to your computer or mobile device

• NOTE: as there are too many variables for PDFs being viewed on smart devices. Please search online for the solution, app or PDF reader that works best for you

• PC/MAC via any web browser (e.g. Google Chrome, Safari, etc.)

• Apple TV (search Body Harmonics in App Store; download and login)

• iPhone (search Body Harmonics in App Store; download and login)

• iPad (search Body Harmonics in App Store; download and login)

• Android Phones/Tablets (search Body Harmonics in Google Play; download and login)

• Roku (search Body Harmonics in Roku Channel Store; download and login)

• Amazon Fire TV (search Body Harmonics in Amazon App Store; download and login)

• If you are interested in accessing our videos on another device, please email us at ondemand@bodyharmonics.com as it is an option if there is demand

• Only registered users with subscriptions or paid eBooks can access the apps

• The app does not offer anything for non-paying customers

• Login to BHonDemand.com (this website) or use the BH On Demand app that you have downloaded to your device (iOS, Android, Apple TV, Roku and FireTV)

• Select your video

• Play the video in your browser

• Why is the sound not working?

• Please adjust the volume settings/controls on your computer or device (all of our videos have been tested and the audio works)

• This is likely the result of your local Internet connection not working properly

• Please contact your Internet provider to see if there is any issues with the line

• Perhaps the wifi in your house is not as strong in some rooms as others

• You can go to speedtest.net to check the speed of your Internet (you can run speedtest.net in different rooms to see which room is better)

• If you are not getting above 20mbps, please contact your Internet service provider and ask them to increase your speed to all you to stream videos