Go to BHonDemand.com (note: as BHonDemand.com is a separate system that requires a unique login/account, you cannot use your Body Harmonics MINDBODY Studio, Clinic and/or Teacher Training account to sign in)

Select Join from the top menu

Choose Annual or Monthly subscription

Enter your Email, Name and Password

Agree to the Terms (checkbox)

Fill out Billing Details 

Go to BHonDemand.com and select “Buy Gift Cards” from the top menu, then:

Enter YOUR email on the top of the gift card order form

Select the monetary amount you wish for your gift card in $USD

Enter your credit card information & press the “Buy Gift Card” button

An email will be sent to you with the gift card redemption code which you can then forward to the recipient of your choice

Go to our menu on BHonDemand.com and select “Buy Gift Cards” > “Redeem Gift Cards”

Type or paste in the redemption code into the field and either create an account (if you are new to BHonDemand.com) or login to your existing BHonDemand account

Gift-giver - When you order a BH On Demand gift card, a confirmation email is sent to you from shop@BHonDemand.com with your gift card details. Please double check your email history to find these details

If you are unable to find your gift card confirmation email, please provide us with your contact information and details regarding your gift card to shop@BHonDemand.com and we will get back to you

Gift recipient - Please ask the person who gave you the BH On Demand gift card to provide you details about your gift card (see “Gift-giver” instructions above)

Go to BHonDemand.com

Select Join from the top menu

Choose Annual or Monthly

Enter your Email, Name and Password

Agree to the Terms (checkbox)

Fill out the Billing Details

On the right side you will see “Discount Code”

Enter code and select (apply)

Codes are not case sensitive

In some cases credit cards are required

Go to BHonDemand.com (this website)

Choose Sign In in upper right

Enter your email and password

If it doesn’t work, please reset your password (this fixes most problems)

Go to Login and sign in with your username and password

If you forgot your password, there is a Forgot My Password link (choose this and you will receive a reset link via email)

Choose Account in the menu

Select Billing the tab on the right

Select the button Change Plan (located below Active Plan)

Your plan will be highlighted and then there is a button that lets you Cancel Membership

You will be prompted “Are you sure?” Select “Ok” and the process is done

Your membership will stay in place until the end of your billing cycle

An annual membership will expire 365 days after date of purchase/activation

A monthly membership will expire on the calendar date of the day you purchased

Example: If you purchase a monthly membership on November 15 and cancel on November 30, your account remains active and available for use until December 15

Your account may have expired

Login with your username and password

Select Dashboard from the top menu

Review your account information

Be sure that your credit card information is accurate/valid

If you were on a trial, double check that it has not expired. If so, you may need to purchase a subscription to continue viewing videos

There can be technical issues that can also cause you to stop viewing videos

You may be experiencing issues with your internet speed, which may be a result of a poor internet connection from your Internet Service Provider. You can test your internet speed using speedtest.net 

You may have technical issues with your web browser. If so, try an alternative. For example, if you are unable to play on Chrome web browser, please try Safari web browser

Please try viewing the videos through our apps if you are still unable to view videos using your computer: iOS, Android, Apple TV, Roku and FireTV

If Stripe (our online merchant account) rejects a credit card, please call your bank/credit card company to verify that your card has not been compromised or that you have not reached your limit

Unfortunately, if a card is not accepted by our Stripe merchant account (for credit card processing), the best solution is to use an alternative card or call your bank/credit card company to look into the issue

The streaming video system upon which our On Demand platform is built currently restricts us to processing payments in US dollars (converted to each customer's local currency by their credit card company). This is because US currency is the most widely accepted internationally and because the technology is still in its infancy. We have asked our technology provider to allow for Canadian and other currency options and were advised that this may be possible with a future version of their system. Video streaming platforms for small, independent producers like Body Harmonics are limited so, at least for the time-being, we are required to charge in US dollars.

Please note that videos may be downloaded via the apps and the devices noted below. Once a video has been downloaded it will remain accessible offline for 30 days after which it will be deleted and you will need to download it again.

On iPad, iPhone:

Download the Body Harmonics App in the Apple App Store; login and you can download to your device if you have an active BH On Demand account

On Apple TV using Airplay with iPhone or iPad:

Download the Body Harmonics App in the Apple App Store; login and you can download to your device if you have an active BH On Demand account

Provided both the iOS device and the Apple TV are connected to the same Wifi network you should be able to Airplay to your Apple TV provided your Apple TV is a 4th generation device. For more information on how to use Airplay click here

On android phones and tablets:

Download the Body Harmonics App in Google Play; login and you can download to your device if you have an active BH On Demand account

As with most streaming video platforms (e.g. Netflix), it is not possible to download BH On Demand videos directly to a computer

Go to BHonDemand.com and select eBooks from the top menu

Select the PDF publication you would like to purchase and click on either Login (if you have an account) or Get Access Now

Follow the prompts

Once you have purchased an eBook, you can download it at any time by signing in to your account (if logged out)

Select the eBook you purchased

Look for the Resources tab and select download

This will open the eBook in your web browser as a new tab/window

Save the file to your computer or mobile device

NOTE: as there are too many variables for PDFs being viewed on smart devices. Please search online for the solution, app or PDF reader that works best for you

PC/MAC via any web browser (e.g. Google Chrome, Safari, etc.)

Apple TV (search Body Harmonics in App Store; download and login)

iPhone (search Body Harmonics in App Store; download and login)

iPad (search Body Harmonics in App Store; download and login)

Android Phones/Tablets (search Body Harmonics in Google Play; download and login)

Roku (search Body Harmonics in Roku Channel Store; download and login)

Amazon Fire TV (search Body Harmonics in Amazon App Store; download and login)

If you are interested in accessing our videos on another device, please email us at ondemand@bodyharmonics.com as it is an option if there is demand

Only registered users with subscriptions or paid eBooks can access the apps

The app does not offer anything for non-paying customers

Login to BHonDemand.com (this website) or use the BH On Demand app that you have downloaded to your device (iOS, Android, Apple TV, Roku and FireTV)

Select your video

Play the video in your browser

Why is the sound not working?

Please adjust the volume settings/controls on your computer or device (all of our videos have been tested and the audio works)

This is likely the result of your local Internet connection not working properly

Please contact your Internet provider to see if there is any issues with the line

Perhaps the wifi in your house is not as strong in some rooms as others

You can go to speedtest.net to check the speed of your Internet (you can run speedtest.net in different rooms to see which room is better)

If you are not getting above 20mbps, please contact your Internet service provider and ask them to increase your speed to all you to stream videos